Terms and Conditions


You may only use this site to browse the content, make legitimate purchases; not for any other purposes, including to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. 


Disclaimer of Warranty 

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied. Subject to our high standards of quality, we cannot be held responsible for the customer purchasing the wrong type of product. 

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. 

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. 

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect. 


Our Rights 

 We reserve the right to: 

  1. Modify or withdraw, temporarily or permanently, the Website (or any part including any product/s) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  1. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change indicates your acceptance of that change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  1. We will use our best reasonable endeavours to maintain the Website. The Website is subject to change from time to time. We will not be liable for, nor will you be eligible to any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control. 
  1. Not honour any purchase, on condition that we refund the purchaser in full for any purchase, for any reason whatsoever. This situation is obviously undesirable but may be necessary where the website contains patent errors or price irregularities. 


Privacy Policy 

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. 

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to any third party under any circumstances, except by court order. 

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site. 

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. Please refer to our Private Policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail. 

By using this website, you indicate your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes. 

Cookie/Tracking Technology 

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties, but not your personal details or information. 

Third Party Links 

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. We cannot be held liable, directly or indirectly, for the privacy practices or the content of other websites, including any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources. 

We do encourage you to please notify us by email if any link from our site directs you to unsuitable or unlawful content so that we can investigate and if necessary, discontinue that link. 

Product availability 

Lead time is dependent on stock availability. We will dispatch stock as rapidly as possibly to ensure best service to our customers, but we cannot be held liable for any product not being available and use of this site constitutes your consent to indemnify Viva la Vino from any and all liability, however arising, and from direct or consequential damages due to the unavailability or unsuitability of any product. 

Products that reflect a zero price are not available at present. 

Viva la Vino cannot be held liable for any illness or adverse health consequences suffered as a result of purchasing and consuming any product on this site. While we make every effort to ensure that our products reach you in the premium condition our customers enjoy, you are entirely responsible for your health. Viva la Vino endorses the Arrive Alive campaign and encourages all its customers to drink responsibly. Don’t drink and drive! 

Should the product not be in stock please allow 7 - 14 working days plus freight transit time. This will allow for ordering and delivery to our warehouse. 


Delivery Policy 

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. 

Order processing 

Order processing will not begin until we receive a confirmed order and full payment. 

Moneyback/Refunds/Returns Policy 

Viva la Vino is liable for any products damaged or lost during shipping. If you received your order damaged, or if the wine you ordered is corked please contact us on info@vivalavino.co.zw  

Please save all packaging materials and damaged goods before filing a claim.  

To qualify for a full refund, the damaged product must be in its original packaging, and we do reserve the right where packaging is damaged by the customer to apply a 10% handling fee. 

Payment Options and Pricing 

Viva la Vino endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). We pride ourselves on the quality of our products and the convenience provided to our customers. 

Viva la Vino reserves the right to change pricing at any time without prior notice due to the nature of our products. All quotations are only valid for 7 (SEVEN) days. 

Should Viva la Vino reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of delivery. 

Payment methods 

Viva la Vino accepts the following payment methods  

VISA, Mastercard, Cash

If you do not have a credit card please utilise one of the other payment options provided.  

For more information about how to order, special order requirements and other payment options, please contact us on +263 771 132 727 or email info@vivalavino.co.zw 

Security Policy 

All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified, ensuring the cardholder and merchant that nobody can impersonate *Payment processing company* to obtain confidential information. 

*Payment processing company* is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. *Payment processing company* Internet servers are protected by firewalls and intrusion detection systems. 

The Merchant does not have access to credit details. 

*Payment processing company* continually reviews and enhances its security in line with technological changes. For more information on *Payment processing company*, please visit their website. 


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website). 


The Conditions will be exclusively governed by and construed in accordance with the laws of Zimbabwe whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. 

Updating of these Terms and Conditions 

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates. 


I understand that all the designs and trademarks are registered to Viva la Vino and accept these terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Viva la Vino for any civil action or any legal action deemed necessary against me. 


Contact Information 

Mashonaland Turf Club, 

Borrowdale Racecourse, Harare 


+263 779 577 150